Refunds & Returns
At TanaRiri Overseas LLP, your satisfaction is our top priority. We offer a transparent and customer-friendly return policy to ensure you shop with confidence. If your product doesn’t meet your expectations, return it within 15 days of delivery.
Return Window
Standard Products: Eligible for return within 15 calendar days from the date of delivery.
Customized or Engraved Items: Non-returnable unless received damaged, defective, or incorrect.
Used, Washed, or Altered Items: Strictly not accepted under any circumstances.
Return Initiation Deadline: Must be reported within the 15-day window. Requests made after this period will not be entertained.
Delivery Date Proof: The delivery date on the courier’s tracking page is considered final.
Eligibility Criteria
Items Eligible for Return:
- Product is unused and in the same condition as received
- Original packaging, boxes, and polybags are intact
- All original tags, stickers, and labels are attached
- Free gifts, accessories, or combo items are returned together
- Original invoice (physical or digital) is provided
- Product is not from the “Non-Returnable” list
- No signs of wear, tear, scratches, or odor
- Security seals, hygiene stickers, or tamper-proof packaging are undamaged
Items Not Eligible for Return:
- Customized, engraved, or personalized products
- Brass, copper, or steel utensils used for cooking or serving
- Ceramic crockery, plates, or bowls that have been washed
- Items missing original packaging or tags
- Gift-wrapped items (unless defective or damaged)
- Products marked as “Final Sale” or “Non-Returnable”
- Innerwear, socks, or personal hygiene-related items
- Items with signs of wear, scratches, or odor
Step-by-Step Return Process
- Initiate Return Request:
Send an email to returns@tanariri.com with:- Order ID (e.g., #TN12345)
- Product name and quantity
- Reason for return (e.g., size issue, color mismatch)
- 3–5 clear photos of the product, packaging, and any defect
- Your preferred resolution: Refund or Replacement
- Approval & Pickup Scheduling:
Our team reviews your request within 24 working hours. If approved, we schedule a free pickup from your address (India only). - Pack the Item Securely:
Use the original packaging. Include invoice and all accessories. Write the RMA number (provided in approval email) on the box. - Pickup & Inspection:
Courier collects the package. Once received at our warehouse, we inspect within 48 hours. - Refund or Replacement:
If approved, refund is processed within 5–7 business days. Replacement shipped within 3–5 days of approval.
Refund Policy
Refund Method: Credited to the original payment source(UPI, Credit/Debit Card, Net Banking, Wallet, or Bank Transfer).
Processing Time: 5–7 business days after successful quality check at our warehouse.
Original Shipping Charges: Non-refundable in all cases.
Return Shipping (India): Free pickup for approved returns. No cost to customer.
International Returns: Customer is responsible for return shipping cost. Refund issued only after item is received and inspected in India.
Defective/Damaged/Wrong Item:Full refund including original shipping + free return pickup. Replacement offered if stock is available.
Partial Refunds: Applied if:
- Product is used but not damaged
- Missing accessories or packaging
- Minor wear and tear
Non-Returnable Items (Final Sale)
- • All customized, engraved, or monogrammed products
- • Brass, copper, or steel utensils used for cooking or storage
- • Ceramic crockery, bowls, or plates that have been washed
- • Innerwear, undergarments, or personal hygiene items
- • Gift cards, vouchers, or digital products
- • Items explicitly marked as “Non-Returnable” on product page
- • Products with removed or damaged security seals
Special Cases
- Wrong Item Received: Full refund + free return + replacement (if available)
- Damaged on Arrival: Report within 48 hours with photos. Free return + full refund
- Size Exchange: Available for apparel only. Customer pays return shipping
- Gift Returns: Refund issued to original purchaser only
Questions about returns? Our support team is available Mon–Sat, 10 AM – 6 PM IST.
Last updated: November 2025
